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Privacy Policy

Privacy Policy

At ExoSpine Surgical, we respect your privacy and are committed to protecting any information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or business services.

1. Information We Collect

We may collect the following types of information:

  • Business Information: Company name, contact person, business address, tax/VAT ID.
  • Contact Details: Email address, phone number, country of operation.
  • Order Information: Product specifications, order volume, shipping details.

Website Usage Data: IP address, browser type, referring pages, and time spent on our site (via cookies and analytics).

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide quotes.

  • Process orders and deliver products.

  • Customize private label or OEM solutions.

  • Send business updates, order confirmations, or logistics information.

  • Improve our website, services, and communication experience.

Comply with legal and regulatory obligations.


3. Information Sharing

We do not sell, trade, or rent your information to third parties. We may share your data only with:

  • Trusted logistics/shipping partners for order delivery.

  • Payment processors (only as needed for invoicing).

  • Legal authorities if required to comply with the law.

  • Internal teams or consultants to improve service quality or manage operations.

All third parties are contractually obligated to protect your data.

4. Data Security

We take appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. These include:

  • SSL encryption on our website.

  • Secure data storage systems.

  • Restricted access to sensitive client information.

  • Routine audits and security checks.

However, no system is completely immune. While we strive to safeguard your data, we cannot guarantee 100% security.

5. Cookies & Analytics

Our website may use cookies to enhance user experience, track site performance, and gather basic usage data through tools like Google Analytics. These cookies do not identify you personally but help us understand user behavior.

You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

  • Request access to the data we hold about you.

  • Request correction or deletion of inaccurate or outdated information.

  • Opt out of non-essential communications.

  • Withdraw consent to data use (where applicable).

To exercise these rights, email us at info@exospinesurgical.com.

7. Data Retention

We retain business data only as long as it is necessary for operational, legal, or customer service purposes. Unused client data may be deleted upon request or after a specified retention period.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or security of those sites. Please review their policies separately.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children.